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Customer Reviews

service

5

Yes they have always been quick and efficient any time I have visited. No long wait for appointment, couple of days at most.

06 January 2020

service

1

They said the car has been damaged by driving through a pothole. I have no recollection of this. I think the car should have been repaired under warranty.

05 January 2020

service

5

No issues seamless

01 January 2020

service

5

Phoned up managed to get a suitable appointment and as soon as I arrived my car was taken into the workshop while I had a coffee

29 December 2019

service

5

We received prompt and efficient service at short notice.

29 December 2019

sales

5

Polite, friendly and knowledgeable staff who were not 'pushy' Good offers on Clubman model to existing customers so they were keen to make a sale.

26 December 2019

service

5

Car serviced, cleaned and returned to me quickly and efficiently

25 December 2019

service

5

Courteous, efficient and trustworthy.

24 December 2019

service

5

Again, great customer service. Took me to work after I dropped off car and delivered it back to my work, serviced and cleaned.

24 December 2019

service

5

Great service. My car was handed back to me spotless. I was really impressed.

22 December 2019

service

5

Service cannot be beaten

19 December 2019

service

5

Staff helpful and friendly

17 December 2019

service

1

Please see above. Service experience was poor and not what I would expect. Replacement tyre issue, dire! No compromise from the Service Manager. Dire!

16 December 2019

service

5

car was repaired in the time expected

14 December 2019

sales

5

My car was delivered way ahead of time, looks stunning and Ruth and Gillian at Mini Hamilton could not have been more helpful.

14 December 2019

sales

4

Service on the whole was great

12 December 2019

sales

5

First class experience

10 December 2019

service

4

Quick response to my problem

07 December 2019

service

5

Staff very friendly and warm showroom and loads of coffee

05 December 2019

service

5

Have used in the past and know me and

03 December 2019

service

2

Several days after I got my car back after the service and getting my rear brakes done, one of the locking nuts fell out when I parked. It obviously hadn't been tightened. It was lucky I found it and you can be assures I checked the rest of my nuts!

02 December 2019

service

5

Very polite staff making the experience much better than other dealers

02 December 2019

service

5

Done what was asked

29 November 2019

service

5

Was kept informed of what was being done on my car and any problems found was informed straight away by Scott.

26 November 2019

service

4

Phoned me as soon as car was ready. Easy and quick to deal with

25 November 2019

service

5

Service carried out timely.car washed too!

24 November 2019

service

5

My issue was dealt with very quickly and resolved completely.

24 November 2019

service

5

spot on. could have been mentioned that the cap of the drivers lock /handle was missing.

24 November 2019

service

5

gret service

23 November 2019

service

5

Great service.

21 November 2019

service

1

Same as above. The car spent the day in the garage due to a squeak. Absolutely no resolution to the squeak was provided.

21 November 2019

service

5

The service team are always really helpful and keep me informed during the time the car is in and the work that will be done etc. Brilliant communication.

20 November 2019

sales

3

My new car was ready but the handover was held up as I had to deal with the voluntary termination of my old car.

18 November 2019

service

4

I wasn't pleased with the type of tyre that was added to the car. I asked for like for like replacements

16 November 2019

service

3.5

Quality of service and communication

16 November 2019

service

3

Part of the work was to drain and refill the windscreen wash. After driving today for 40 minutes with still frozen windscreen wash it would seem they havent refilled with winter grade screen wash

14 November 2019

service

4

happy with everything apart from cost !

14 November 2019

service

5

great customer service everytime

13 November 2019

service

5

All elements were top class as always. A nice touch to wash and vacuum the car.

12 November 2019

service

5

No bother dealing with the service

12 November 2019

service

5

Very polite and easy to deal with nothing was to much trouble

11 November 2019

sales

5

I never felt at anytime I was dealing with a salesperson, I was given the facts and that's what I like I didn't feel I was under pressure to make a decision.

08 November 2019

service

5

Courteous and kept me informed.

07 November 2019

sales

4

Overall good, just seemed a bit rushed when I went to pick the car up.

04 November 2019

service

5

Friendly and knowledgeable staff.

03 November 2019

service

5

Staff are so helpful and always make me feel very welcome

02 November 2019

service

5

Car was booked in for service on a time and day to suit, I was called to update me on progress and if I wanted the front wiper replaced before they carried out the work

02 November 2019

sales

5

Andy was on holiday and Ruth took great care of us.

31 October 2019

sales

5

Parks of Hamilton are really good. Nothing is too bother much for the staff. All out to give the best of service.

28 October 2019

sales

4

a good all round experience