Very easy from start to finish
Very easy from start to finish
Douglas Park Hamilton checks vehicle thoroughly and lets me know every issue with it.
Happy with services
Requested automatic courtesy car and one was made available for me. Friendly staff. Car fully valetted. Very good customer care.
Excellent customer service.
My car came back valeted.
Both the dealer and mini customer service were fantastic in respect of the repair of the car which was done without any fuss. i am most greatful for the way the problem was dealt with.
Convenient same day drop off/ pick up and car is running perfectly again
Was easy to book in
Very happy and Ruth at mini in Hamilton was amazing and very helpful
The service at Douglas Park Hamilton very efficient and friendly
Friendly and helpful staff
Kept up to date on progress.good manner with customers. Car cleaned before collection
Despite the problems created by Coronavirus I was kept well informed about the progress of my order. The many options available on the Mini were clearly explained to me which allowed me to make an informed choice.
Telephone service and in branch service were both great and really helpful
Good communication, and customer service
Got what I expected
As I mentioned above I previously had an issue with the car and was extremely dissatisfied with how it was dealt with that time. This time it was a minor issue and I have nothing but praise as it was dealt with promptly and efficiently.
Very satisfied, very smooth and simple process from start to finish
The staff are always helpful and friendly
Excellent customer service as always and they fitted me in without an appointment which was much appreciated
Everything was as we expected.
Efficient, professional staff. Good communication.
Given the Covid circumstances and delay in the order, everything else was great
Quick and efficient service as we waited.
Very helpful with any questions or concerns.
Service is excellent
Good overall experience in service centre
every thing went smothly
Excellent service and very impressed with Harry -so helpful Nothing too much trouble
considering the status with covid19, the car was deliveried early.
Click and collect
Excellent friendly staff and car attended to immediately. Coundn't ask for better.
Nothing to complain about
Job done as they said it would be done
Simply the fact that everything is organised for you. Even a courtesy car if you need it.
Douglas Parks Hamilton exemplify the outstanding customer service that Mini offer. They are caring and treat me with amazing courtesy. The service staff are always so helpful.
Harry was extremely helpful when I was thinking of buying a car but wasn't pushy with his sales tactic! He kept in regular contact and the service couldn't have been better
welcoming, always happy to see me and my Mini, understanding, relaxed with a total Mini focus..
Fast efficient service
Great service , helpful and efficient staff
Harry was great when he first sold me my car and since then I have had equally as good customer service experiences from other workers within the firm.
Everything was perfect
It was the best expierience I have ever had from any garage/dealer in my life 70years old driving since I was 12yrs old (on a farm I was brought-up on)
The sales staff were fabulous, very knowledgable about the range and offered fantastic advice