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Customer Reviews

service

5

Very easy from start to finish

18 September 2020

service

5

Great service

18 September 2020

service

5

Douglas Park Hamilton checks vehicle thoroughly and lets me know every issue with it.

06 September 2020

service

5

Happy with services

05 September 2020

service

5

Requested automatic courtesy car and one was made available for me. Friendly staff. Car fully valetted. Very good customer care.

03 September 2020

service

5

No issues

31 August 2020

service

5

No complaints

31 August 2020

service

5

Excellent customer service.

31 August 2020

service

5

My car came back valeted.

30 August 2020

service

5

Both the dealer and mini customer service were fantastic in respect of the repair of the car which was done without any fuss. i am most greatful for the way the problem was dealt with.

30 August 2020

service

5

Convenient same day drop off/ pick up and car is running perfectly again

29 August 2020

service

4

Was easy to book in

27 August 2020

sales

5

Very happy and Ruth at mini in Hamilton was amazing and very helpful

24 August 2020

service

5

The service at Douglas Park Hamilton very efficient and friendly

23 August 2020

service

5

Friendly and helpful staff

22 August 2020

service

5

Kept up to date on progress.good manner with customers. Car cleaned before collection

20 August 2020

sales

5

Despite the problems created by Coronavirus I was kept well informed about the progress of my order. The many options available on the Mini were clearly explained to me which allowed me to make an informed choice.

20 August 2020

service

5

Telephone service and in branch service were both great and really helpful

20 August 2020

sales

5

Good communication, and customer service

18 August 2020

sales

5

Excellent service

17 August 2020

service

3.5

Got what I expected

16 August 2020

service

5

As I mentioned above I previously had an issue with the car and was extremely dissatisfied with how it was dealt with that time. This time it was a minor issue and I have nothing but praise as it was dealt with promptly and efficiently.

15 August 2020

service

4

Excellent service

15 August 2020

service

5

Very satisfied, very smooth and simple process from start to finish

13 August 2020

sales

5

The staff are always helpful and friendly

09 August 2020

service

5

Excellent customer service as always and they fitted me in without an appointment which was much appreciated

09 August 2020

service

5

Everything was as we expected.

06 August 2020

service

5

Efficient, professional staff. Good communication.

05 August 2020

sales

5

Given the Covid circumstances and delay in the order, everything else was great

04 August 2020

service

5

Quick and efficient service as we waited.

04 August 2020

service

5

Very helpful with any questions or concerns.

03 August 2020

service

4

Service is excellent

02 August 2020

service

5

Good overall experience in service centre

01 August 2020

service

5

every thing went smothly

31 July 2020

sales

5

Excellent service and very impressed with Harry -so helpful Nothing too much trouble

31 July 2020

sales

5

considering the status with covid19, the car was deliveried early.

30 July 2020

sales

5

Click and collect

29 July 2020

service

5

Excellent friendly staff and car attended to immediately. Coundn't ask for better.

26 July 2020

service

5

Nothing to complain about

25 July 2020

service

5

Job done as they said it would be done

24 July 2020

service

5

Simply the fact that everything is organised for you. Even a courtesy car if you need it.

24 July 2020

service

5

Douglas Parks Hamilton exemplify the outstanding customer service that Mini offer. They are caring and treat me with amazing courtesy. The service staff are always so helpful.

23 July 2020

sales

5

Harry was extremely helpful when I was thinking of buying a car but wasn't pushy with his sales tactic! He kept in regular contact and the service couldn't have been better

19 July 2020

service

5

welcoming, always happy to see me and my Mini, understanding, relaxed with a total Mini focus..

17 July 2020

service

5

Fast efficient service

16 July 2020

service

5

Great service , helpful and efficient staff

15 July 2020

service

5

Harry was great when he first sold me my car and since then I have had equally as good customer service experiences from other workers within the firm.

14 July 2020

service

5

Everything was perfect

13 July 2020

sales

5

It was the best expierience I have ever had from any garage/dealer in my life 70years old driving since I was 12yrs old (on a farm I was brought-up on)

12 July 2020

sales

5

The sales staff were fabulous, very knowledgable about the range and offered fantastic advice