OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
153 ratings and 107 comments received in the last 90 days.
31 March 2025
It was an enjoyable experience.
25 March 2025
Yvonne is fantastic, she is very helpful and ensures I find the car that is correct for me. She is really friendly and professional throughout my experience.
24 March 2025
I absolutely love my new car. I was kept up to date with the car being built and delivered. Yvonne even sorted the transfer of my private reg.
19 March 2025
It would have been 5 but delivery was delayed so meant I had to re arrange insurance
18 March 2025
Wonderful service provided by the team at Douglas Park Mini in Hamilton. Very professional, provided excellent customer care from start to finish.
11 March 2025
The sales staff were first class and easy to deal with.
08 March 2025
Yvonne at mini Hamilton was fabulous. She is kind and puts no pressure on you to buy. She is easy to work with and tries to accommodate you as best she can.
05 March 2025
Great service from Lauren at Parks Hamilton this time.
04 March 2025
Harry was fantastic made the process effortless
21 April 2025
Informed from start to finish, happy to work around my schedule for the day making the experience seamless
20 April 2025
Everything explained.
18 April 2025
Faultless experience, every time. We are well known.
17 April 2025
Service went perfect, however asked for my car not to be washed, and it came back half washed and scratched. Flagged up on the day and Awaiting to take my car back to the dealer for a resolution.
17 April 2025
Had car for the day, told no errors had been found. Agreed to complete reset of software (which wiped all my personal settings). Exact same problems arose around five minutes after leaving!!!! Also, max 191mls on 100% charge!!
14 April 2025
Car service satisfactory waiting time unacceptable
14 April 2025
Did the job efficiently. Very helpful
12 April 2025
Helpful Staff.
10 April 2025
Excellent service
10 April 2025
Very helpful
20 April 2025
Helpfully staff