OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
114 ratings and 79 comments received in the last 90 days.
08 May 2025
Harry went above and beyond to ensure I was happy with my new car and kept me fully informed at all times
20 April 2025
Helpfully staff
31 March 2025
It was an enjoyable experience.
25 March 2025
Yvonne is fantastic, she is very helpful and ensures I find the car that is correct for me. She is really friendly and professional throughout my experience.
24 March 2025
I absolutely love my new car. I was kept up to date with the car being built and delivered. Yvonne even sorted the transfer of my private reg.
19 March 2025
It would have been 5 but delivery was delayed so meant I had to re arrange insurance
18 March 2025
Wonderful service provided by the team at Douglas Park Mini in Hamilton. Very professional, provided excellent customer care from start to finish.
07 June 2025
Service manager Fraser said to bring my car in immediately and he would sort the issue.
06 June 2025
Just polite and efficient
05 June 2025
As always good service but very overpriced for parts however realise this may be out with there control
04 June 2025
The girl at the reception was very helpful, and lovely, and went out her way to help me with my car. She called to let me know my car ready, and if anything was required she would have called to let me know price etc. very helpful
03 June 2025
I dropped my car off at 8:00 a.m. with the manager. Later on I was called by Jessica to ok the work that was required. Both were personable, knowledgeable and professional but Jessica is a real star. She's perfect for the role she has, a real asset.
02 June 2025
Friendly and helpful staff
31 May 2025
Clear procedures
29 May 2025
Returned requesting additional help with car setup more than happy to help
28 May 2025
Service completed very quickly and car returned nice and clean
26 May 2025
Super efficient and friendly.
20 May 2025
The team were very helpful and welcoming, particularly Yvonne, Naveed and Stuart