OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
105 ratings and 71 comments received in the last 90 days.
10 June 2025
Friendly staff
20 May 2025
The team were very helpful and welcoming, particularly Yvonne, Naveed and Stuart
08 May 2025
Harry went above and beyond to ensure I was happy with my new car and kept me fully informed at all times
20 April 2025
Helpfully staff
31 March 2025
It was an enjoyable experience.
15 June 2025
1st class
14 June 2025
N/a
11 June 2025
Good customer service and kept up to date as promised
10 June 2025
I booked an 10.30am 2 hour slot. I was called the day before to confirm this had been moved to an 8.30am 2 hour slot. Dropped car at 8.30am and didn't get car back till 1.20pm.
10 June 2025
Major issue with hire car and was forced to pay £750 excess before they would give me back my own car! Then had the cheek to offer me a voucher for an overnight stay for £350 as an apology! Shocking !
10 June 2025
Everything sent smoothly and on time and accommodated my request to have the car returned at the stated time , ( only draw back was the coffeemachine malfunction!)
07 June 2025
Service manager Fraser said to bring my car in immediately and he would sort the issue.
06 June 2025
Just polite and efficient
05 June 2025
As always good service but very overpriced for parts however realise this may be out with there control
04 June 2025
The girl at the reception was very helpful, and lovely, and went out her way to help me with my car. She called to let me know my car ready, and if anything was required she would have called to let me know price etc. very helpful
13 June 2025
We have dealt with Yvonne at mini Hamilton for every purchase and she is brilliant as are Naveed and Stuart.