About Your Local MINI Retailer | Douglas Park Hamilton

OUR CUSTOMER REVIEWS.

SERVICE

5.0

NEW CAR SALES

5.0

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

New car sales
Service

99 ratings and 72 comments received in the last 90 days.

04 February 2026

Yvonne was great. Kept me updated from ordering a few months ago to delivery

04 February 2026

Customer service was brilliant.

06 January 2026

Turned up to pick the car up and it was very well presented with a big red bow. Not that this has anything to do with the car itself but felt like a special touch and shows attention and care for customers Both Emily and Mark were fantastic

01 January 2026

Very satisfied with information provided

30 December 2025

Very efficient and supportive

27 December 2025

Salesperson Emily was very pleasant and easy to deal with

27 December 2025

Again Emily took time to explain every decision and even small things of showing us round the car and what all the buttons meant, it's rare for someone to take such care.

24 December 2025

While I did feel a bit of pressure to make a decision because the deal was expiring the same day, I'm very happy with my purchase and found the overall experience to be good. The presentation of my car was a really nice touch.

23 December 2025

All ran very smoothly

23 December 2025

Friendly helpful sales assistant who took me through the whole process from considering buying to finally driving the car away.

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21 December 2025

This is my 3rd mini from the dealership the purchase was straight forward and I was kept up to date through the full process. Delivery and handover was excellent everything was explained in detail.

21 December 2025

Excellent Service From the Sales Staff

10 December 2025

First class from start to finish. Every single staff member was extremely knowledgeable friendly and enthusiastic. Mark, Emily and Harry all a great credit to your company!

08 December 2025

Third mini purchased from Yvonne , she always explains everything very clearly

06 December 2025

I received a high standard of service from Yvonne in Mini Parks of Hamilton (Hamilton branch). She took the time to keep me up to date with my new car's progress from its order to arrival. She makes you feel very valued as a customer.

04 December 2025

Good communication, car was ready when estimated.

03 December 2025

Very, Yvonne was so helpful

02 December 2025

Douglas Park Hamilton are superb ... Especially Andrew Davenport.

02 December 2025

Treated like a customer and not just transaction

01 December 2025

First class professional service feom Yvonne Fairley at Park's

22 November 2025

Again brilliant service. Very accommodating to get the car to me on a day the suited me.

08 February 2026

Very satisfied the staff were very helpful and pleasant and everything I needed was thier thanks again Chris sloan

08 February 2026

Mini Hamilon went above and beyond for me when I purchased a car from Mini Manchester which wasn't fit for purpose.

07 February 2026

Good job done. Open and honest communication.

07 February 2026

Good service, can't fault it.

03 February 2026

Good clear information provided exactly as had been stated. Very helpful and courteous staff.

02 February 2026

Great staff. Reasonable pricing. High standard of work.

30 January 2026

Good service always provided.

27 January 2026

From sales to service and customer service excellent

26 January 2026

Easy to arrange service with car pickup and return.

26 January 2026

Excellent service picked up my car from home easy to arrange

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25 January 2026

Prompt attention and quick repair.

25 January 2026

Friendly, professional, quality service.

21 January 2026

Friendly customer service, booked in quickly and kept updated on progress. Repair was carried out under my years used Mini warranty, car returned washed and hoovered ??

17 January 2026

The staff are welcoming and friendly and did everything they could to make sure that we were entirely satisfied - which we were. The service drop and pickup times were arranged to suit us and the car was waiting for us when we came back to collect it

17 January 2026

Kept informed and car was ready ahead of time.

16 January 2026

Great service and lovely staff

15 January 2026

The lady in the service counter is wonderful and very helpful. This is my first time to have a mot test in Mini Hamilton, she took good care me, explained very clear and professional, well done.

14 January 2026

As always no fuss mot & service, everyone is so welcoming and helpful can't fault a thing about the service provided

13 January 2026

Friendly staff. Efficient and high customer service

13 January 2026

Excellent customer service. Excellent communication. Thank you jessica jamieson .and all the team there.

11 January 2026

Staff were very responsive and supportive

08 January 2026

Salesperson Emily very pleasant to deal with

06 January 2026

Great customer service from the team

06 January 2026

Very helpful staff and very efficient.

06 January 2026

Hasstle free

29 December 2025

Problem solved without any ussues

29 December 2025

Car came back washed and hoovered as always which I think is great to get your car back looking nice and clean

28 December 2025

I am completely disillusioned with 'mini' but this has nothing to do with the service staff

26 December 2025

Great customer service, always informed about what is to happen at Service and MOT, cost of work is explained and if there are any issues with car, you are told and sometimes if needed, video of issue is sent.

24 December 2025

All staff were excellent and being able to hire a car for the day so that I didn't have to hang about was really helpful and easy to do.

24 December 2025

Car repaired on time

23 December 2025

Staff at Hamilton are alway very warm and welcoming treating you with respect and care. Kept me informed all day with the progress of my car.

22 December 2025

It was such an easy process

21 December 2025

Salesperson was very efficent

13 December 2025

I could not have been happier the service I have received has again been totally first class! Never have I been more looked after and really personal outstanding customer service particularly from Fraser the service manager and his full team - super!

13 December 2025

They dealt with a delay in the mini finance well.

09 December 2025

I received excellent service from Yvonne Fairley from Mini Parks of Hamilton. She kept me up to date with the progress of my new car, made me feel a very valued customer and made my new car pick up day very special.

07 December 2025

As above

06 December 2025

Because they're all good .

04 December 2025

Staff are all very helpful

04 December 2025

All good

02 December 2025

work completed to schedule and to a high standard

29 November 2025

Very efficient service

28 November 2025

See above. Standard of work was good and staff lovely but price ridiculous for a 4 year old car.

28 November 2025

Absolutely faultless

27 November 2025

I think the problem has returned so will make arrangements to bring my car back in

25 November 2025

Amazing service

25 November 2025

Always great service and friendly. A mark off for the price of the actual service

23 November 2025

Had no issues staff pleasant n helpful

17 November 2025

Very easy department to deal with. Staff are knowledgeable and helpful. Problem found quickly and fixed quickly.

15 November 2025

All very satisfactory

PLEASE DON'T HESITATE TO GET IN TOUCH WITH US.

Our contact details

FIND Douglas Park Hamilton.

Address

143-159 Almada Street, Hamilton, ML3 0ET

Opening Hours

Mon–Fri:09:00 - 19:00
Sat:09:00 - 17:00
Sun:11:00 - 17:00

Phone

01698 303999

Map

Areas served

Hamilton as well as surrounding areas including Airdrie, Motherwell, Wishaw and Bellshill

View map

Address

143-159 Almada Street, Hamilton, ML3 0ET

Opening Hours

Mon–Fri:08:00 - 17:30
Sat:08:00 - 12:30
Sun:CLOSED

Phone

01698 598032

Map

Areas served

Hamilton as well as surrounding areas including Airdrie, Motherwell, Wishaw and Bellshill

View map